Return and refund

Return and refund

Extract of the general terms and conditions of sale

5. Return

The customer can request a return within 7 days of receipt. Following agreement and sent a return number from POLYMISSIONS, the customer must return all items, properly protected in their original packages, in perfect condition, with all accessories, user manuals, documentation and a copy of the written agreement sent by POLYMISSIONS, to the address provided with the said agreement.

The shipping cost and return are supported by the customer. All returns through cash on delivery (COD) is not accepted.

This right of return will only be accepted for complete products in perfect condition (original packaging, accessories, instructions ...) with the original invoice. Items returned incomplete, damaged or soiled by the customer (including packaging) cannot be take back. Discounted or discontinued products cannot be returned or exchanged.

Downloaded products cannot be exchanged or take back if an unlock key has been provided and can not be canceled.

In case of withdrawal, POLYMISSIONS is required to refund the customer payment with no charge except for shipping costs (shipping and return).

POLYMISSIONS reserves the right to cancel any order from a customer with whom there is a dispute over payment of a previous order or when analytical data supplied by the anti-fraud control agencies informs about a high risk transaction.

6. Refunds

In case of fault by POLYMISSIONS or the carrier, the customer has the choice between a returning shipping paid by POLYMISSIONS, or a complete refund (products and fees).

In case of fault by the customer, the customer has the choice between a returning shipping after payment of forwarding costs and fees, or a refund of the products (all fees and shipping cost are not included).

Refunds are done within 30 days after approval by POLYMISSIONS and can be performed through Paypal, credit card cash back, wire transfer or check. The payment method can be different than the one used by the customer during his order.

In case of fault attributable to the carrier, POLYMISSIONS will initiate the claim after receiving all necessary information from the customer.

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